With the COVID-19 pandemic officially over, the city of Fresno is notifying households that it will start adding delinquency fees for past-due utility bills.
Notice of the change is included in the monthly bill sent out for the city’s water, trash, and sewer services, city officials said.
“It is important to note that this only applies to customers who have fallen behind in the payment of their utility bills,” City Hall said in a news release issued Tuesday.
Customers who can’t pay their past-due balances can avoid delinquency fees by contacting the Utility Billing and Collections Division and requesting a repayment plan, officials said.
For assistance, customers can call (559) 621-5888 or 621-6888, or visit this link.
In March 2020, the city placed a moratorium on levying fees and suspended water shutoffs to past-due accounts via a pandemic emergency order. On June 10, 2022, the Fresno City Council voted to confirm Mayor Jerry Dyer’s proclamation terminating the order.